Support
Updated September 21, 2026
Boollm runs on your own computer. There is no Boollm account, no sync service and no remote session for anyone to look into, so the fastest route to an answer is usually to send the details yourself.
Write to [email protected]. Please include:
- Which edition you are using - Windows direct download, Microsoft Store, or Linux - and the version shown in Settings › About.
- What you did, what you expected, and what happened instead.
- Whether it happens every time or only sometimes.
Do not send passwords, API keys, private files or financial information. Support receives only the information you choose to send.
Before you write
- The app will not open on Linux. Boollm encrypts its profile with a key held in your desktop keyring and will not create an unprotected one. Unlock your keyring, then open Boollm again.
- A model will not load. Large models need free memory. Try a smaller model, or lower Context length in Settings › Advanced.
- Answers are slow. The Linux edition runs on your CPU. Speed depends on your processor and the size of the model you chose.
- A cloud provider is refusing. In editions with cloud providers, check that provider's account, key and quota. The Linux launch edition is local-only.
Reporting AI content
If a response is harmful, deceptive or otherwise inappropriate, use Report AI Content rather than ordinary support.
Privacy and terms
What stays on your computer and what does not is set out in the Privacy Policy. The terms that come with the application are in the Terms of Service, including what each edition does and does not include.
What support does not cover
Boollm is not a substitute for professional judgement in legal, medical, financial or safety matters, and AI output can be wrong. Support cannot recover data you deleted, and it cannot see your chats - they are on your machine, not on a server.